Terms of Service

    Last updated: March 8, 2026

    1. Acceptance of Terms

    By accessing or using PrintCraft AI ("the Service"), operated by Pinstripe Business Services LLC ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. You must be at least 18 years of age to use PrintCraft AI. By using the Service, you represent and warrant that you are at least 18 years old.

    2. Account Registration

    To access most features of PrintCraft AI, you must create an account. You agree to:

    • Provide accurate, current, and complete information during registration.
    • Maintain the security and confidentiality of your account credentials.
    • Accept responsibility for all activity that occurs under your account.
    • Notify us immediately of any unauthorized use of your account.

    Each individual may maintain only one account. We reserve the right to suspend or terminate accounts that we reasonably believe are duplicates or created for fraudulent purposes.

    3. Service Description

    PrintCraft AI provides AI-powered tools for artwork generation, image vectorization, and print production preparation. The Service includes:

    • AI-assisted artwork generation using text prompts and design briefs.
    • Image-to-vector conversion (vectorization) for print-ready file production, with configurable settings and preset workflows.
    • Project management, conversation-based design collaboration, and team workspace tools for print production workflows.
    • Print method guidance and artwork optimization for specific production methods (screen printing, embroidery, DTF, wide format, etc.).
    • Organization-level team management with role-based access (owner, manager, artist, sales).
    • Usage tracking, credit management, and downloadable production-ready assets.

    4. AI-Generated Content

    PrintCraft AI uses artificial intelligence to generate artwork and process images. By using these features, you acknowledge and agree to the following:

    • Ownership: You own the artwork generated through your use of PrintCraft AI, subject to the underlying AI model providers' license terms. We do not claim ownership of your generated content.
    • No Guarantee of Uniqueness: AI-generated outputs may be similar to outputs generated for other users using similar prompts. We do not guarantee that any generated artwork is unique or original.
    • No Guarantee of Accuracy: AI-generated artwork is provided "as is." Outputs may contain errors, artifacts, or unintended elements. You are solely responsible for reviewing and verifying all generated artwork before using it in production.
    • Intellectual Property Compliance: You are solely responsible for ensuring that your prompts, uploaded images, and the resulting generated artwork do not infringe on any third party's intellectual property rights, including trademarks, copyrights, or rights of publicity. We do not monitor or verify generated content for IP compliance.
    • Production Suitability: While PrintCraft AI is designed to produce print-ready artwork, we do not guarantee that any generated or vectorized output will meet the specific technical requirements of your production equipment, substrates, or processes. You must verify all artwork against your production specifications before committing to a print run.
    • Limited License to Us: You grant us a limited, non-exclusive license to store, process, display, and transmit your content solely for the purpose of providing the Service to you.

    5. Acceptable Use

    You agree to use PrintCraft AI only for lawful purposes. You may not:

    • Generate content that infringes on intellectual property rights, including trademarks, copyrights, or trade dress.
    • Generate content that is illegal, obscene, defamatory, threatening, or that promotes violence or hatred.
    • Attempt to reverse engineer, decompile, or extract the underlying AI models or algorithms.
    • Use automated tools, scripts, or bots to access the Service or scrape content without our written consent.
    • Resell, sublicense, or provide access to the Service to third parties without authorization.
    • Circumvent usage limits, rate limits, or quota enforcement mechanisms.
    • Upload malware, viruses, or other harmful code.
    • Interfere with or disrupt the Service or its infrastructure.

    We reserve the right to remove content and suspend or terminate accounts that violate these terms at our sole discretion.

    6. Intellectual Property

    Your Content: Subject to Section 4, you retain ownership of the artwork you generate and the content you create using PrintCraft AI.

    Our Platform: The PrintCraft AI platform, including its software, design, branding, documentation, and proprietary algorithms, is owned by Pinstripe Business Services LLC and is protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, logos, or brand assets without written permission.

    7. Subscription, Billing & Payments

    • Plans: PrintCraft AI offers a free plan and paid subscription plans (Pro and Enterprise). Paid plans are billed on a recurring monthly basis unless otherwise stated at the time of purchase.
    • Payment Processing: All payments are processed securely by Stripe, Inc. By subscribing to a paid plan, you authorize Stripe to charge your designated payment method on a recurring basis. Your payment information is transmitted directly to Stripe and is subject to Stripe's Terms of Service.
    • Auto-Renewal: Paid subscriptions automatically renew at the end of each billing period. Your payment method will be charged the applicable subscription fee unless you cancel before the renewal date.
    • Add-On Packs: You may purchase one-time add-on packs for additional AI image generations or vectorization credits. Add-on credits do not expire at the end of a billing cycle but are non-refundable and non-transferable.
    • Upgrades & Downgrades: You may upgrade or downgrade your plan at any time through your account settings or via the Stripe Customer Portal. Upgrades take effect immediately with prorated billing. Downgrades take effect at the end of the current billing period; usage limits will adjust to the new plan's allowances at that time.
    • Cancellation: You may cancel your subscription at any time through your dashboard settings or the Stripe Customer Portal. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until your current period expires, after which your account will revert to the Free plan. No prorated refunds are provided for partial billing periods.
    • Failed Payments: If a payment fails, we will notify you and Stripe may retry the charge automatically. If all payment attempts fail, your subscription may be marked as "past due" or suspended. During a past-due period, access to paid features may be restricted. You can update your payment method at any time via the Stripe Customer Portal.
    • Refunds: Refund requests are handled on a case-by-case basis. Contact [email protected] for refund inquiries. We reserve the right to issue refunds at our sole discretion.
    • Disputes & Chargebacks: If you initiate a chargeback or payment dispute with your bank or card issuer, we reserve the right to suspend your account pending resolution. We encourage you to contact us first at [email protected] before initiating a dispute.
    • Price Changes: We may change subscription prices with at least 30 days' notice via email. Price changes apply at the start of your next billing period after the notice period. If you do not agree to a price change, you may cancel your subscription before the new price takes effect.
    • Taxes: Subscription fees are exclusive of applicable taxes. You are responsible for any taxes, duties, or levies imposed by your jurisdiction. Stripe may collect and remit taxes where required by law.
    • Free Tier: Free tier usage is subject to monthly generation and vectorization limits as specified on our pricing page. Free tier features and limits may change at any time without prior notice.

    8. Usage Limits & Fair Use

    Each subscription plan includes specific usage limits for AI artwork generations, vectorization jobs, storage, and team members. You agree to:

    • Respect the generation and vectorization quotas associated with your plan.
    • Not attempt to circumvent rate limits or usage tracking mechanisms.
    • Use the Service in a manner consistent with reasonable individual or team usage patterns.

    We reserve the right to throttle, suspend, or terminate access for accounts exhibiting usage patterns that we reasonably determine to be abusive, automated, or inconsistent with normal use.

    9. Third-Party Services

    PrintCraft AI integrates with third-party services to provide its functionality, including but not limited to:

    • AI Model Providers (e.g., OpenAI) for artwork generation.
    • Vectorization Services (e.g., Vectorizer.AI) for image-to-vector conversion.
    • Cloud Infrastructure (e.g., Supabase) for database, authentication, and file storage.
    • Payment Processing (Stripe, Inc.) for subscription management, invoicing, and payment collection.

    Your use of PrintCraft AI may be subject to the terms and policies of these third-party providers. We are not responsible for the practices, availability, or performance of third-party services. In the event of a disruption to a third-party service, we will make reasonable efforts to restore functionality but cannot guarantee uninterrupted service.

    10. Data & Privacy

    Your use of PrintCraft AI is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your data, including how AI-generated content and user inputs are processed. By using the Service, you acknowledge and agree to the practices described in our Privacy Policy.

    11. Disclaimer of Warranties

    THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

    To the fullest extent permitted by applicable law, Pinstripe Business Services LLC disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy. Without limiting the foregoing:

    • We do not warrant that AI-generated artwork will be suitable for any particular print production method, substrate, or application.
    • We do not warrant that vectorized outputs will be error-free or production-ready without further review.
    • We do not warrant that the Service will be uninterrupted, secure, or free of errors or defects.
    • We do not warrant the accuracy, completeness, or reliability of any AI-generated content, recommendations, or print method guidance.

    12. Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY LAW:

    • Pinstripe Business Services LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or production costs, arising from your use of the Service.
    • Our total aggregate liability for any claims arising from or relating to these Terms or the Service shall not exceed the total fees you paid to us in the twelve (12) months immediately preceding the event giving rise to the claim.
    • We are not liable for damages resulting from the use of AI-generated artwork in production, including but not limited to wasted materials, reprints, or production delays caused by artwork that does not meet your specifications.

    13. Indemnification

    You agree to indemnify, defend, and hold harmless Pinstripe Business Services LLC, its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

    • Your use of the Service or any content you generate, upload, or distribute through the Service.
    • Your violation of these Terms or any applicable law or regulation.
    • Any claim that your content or use of generated artwork infringes on a third party's intellectual property or other rights.
    • Your use of AI-generated artwork in commercial production without adequate verification of suitability.

    14. Termination

    • By You: You may close your account and stop using the Service at any time through your dashboard settings or by contacting us.
    • By Us: We may suspend or terminate your access to the Service immediately, without prior notice, if we reasonably believe you have violated these Terms, engaged in fraudulent or abusive conduct, or if required by law.
    • Effect of Termination: Upon termination, your right to use the Service ceases immediately. We may delete your account data in accordance with our Privacy Policy. Sections that by their nature should survive termination (including Sections 4, 6, 11, 12, 13, and 15) will survive.

    15. Governing Law & Disputes

    These Terms are governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law provisions. Any disputes arising from or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in New York, New York. You consent to the personal jurisdiction of such courts.

    16. Changes to These Terms

    We may modify these Terms from time to time. If we make material changes, we will provide at least 30 days' notice by email or through a prominent notice on the platform before the changes take effect. Your continued use of PrintCraft AI after the effective date constitutes acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the Service and close your account.

    17. Severability

    If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

    18. Entire Agreement

    These Terms, together with our Privacy Policy, constitute the entire agreement between you and Pinstripe Business Services LLC regarding your use of PrintCraft AI, and supersede all prior agreements, representations, and understandings.

    19. Contact

    For questions about these Terms, contact us at:

    Email: [email protected]
    Pinstripe Business Services LLC
    New York, NY, United States